Frequently Asked Questions
Everything you need to know about insulating your home for maximum efficiency.
How do I determine which R-value I need for my home?
The recommended R-value depends on your geographic location and the area of your home you are insulating, such as the attic, walls, or crawlspace. Higher R-values provide better thermal resistance.
Do you offer bulk discounts for large construction projects?
Yes, we provide tiered pricing for bulk orders. Please contact our trade support team with your project specifications for a custom quote.
What is your shipping policy for oversized insulation rolls?
Oversized items are shipped via specialized freight carriers. Delivery typically takes 5-7 business days, and we provide a tracking number once the pallet leaves our warehouse.
Can I return unused insulation batts?
Unopened and undamaged insulation materials can be returned within 30 days of purchase. Please note that a restocking fee may apply to large freight items.
Are your insulation products fire-rated?
Most of our fiberglass and mineral wool products are naturally non-combustible and meet Class A fire ratings. Please check the specific product datasheet for detailed safety certifications.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm for qualifying residential projects.